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Modern technology is lifting huge burdens off the shoulders of medical professionals through tools that take on administrative tasks and allow them to focus on more pressing matters.
While it is a huge positive that professionals can now focus more on people than paperwork, there are many other ways that technology is changing healthcare. Read on as we take a look at three innovations that stand out as clear examples of the impact technology has made in the global health sector.
When artificial intelligence (AI) was introduced into the health sector, medical professionals were excited to see what the technology could do. Although there were a few anxious voices worried that it could replace humans in the long run, AI took on tasks that generally made life easier for general practitioners.
The American Medical Association and many professionals prefer to call it augmented intelligence to remind themselves that the tool is there to help rather than replace clinicians. It has performed its primary task at the highest level, helping medical professionals make better decisions and reduce the kind of human error that can slip through under pressure.
AI can be used in many different areas and for many different purposes. The tools can summarise medical notes, detect ailments before they become serious conditions and assist with diagnoses. It can even be used to predict how many patients are likely to arrive at a hospital’s emergency departments (EDs). AI has natural language processing tools that can pull information from disorganized records and deep learning algorithms that can spot issues in radiology images.
Generative AI is also important to healthcare communication. It can draft messages or reports that can be quickly reviewed and approved by clinicians.
AI still needs to work under strict human oversight. Without anyone keeping an eye on its activities, it could magnify bias, create liability risks, or even generate dangerously misleading advice. It makes life easier for professionals, but needs proper oversight to make sure that tools are developed responsibly, paying close attention to safety, privacy, and fairness.
Telehealth providers in Australia, such as InstantScripts, make life easier for patients, especially those in rural communities who may not have access to high-quality care. The platform provides patients with access to a variety of medical services, including online access to an instant script, medical certificates or treatment without having to visit a clinic. Not only does InstantScripts bring quality care to the doorstep of Australians, but it also offers a lifeline for people who may not be able to visit a land-based medical facility.
All patients need to do is choose what service they need and fill out a short questionnaire. They receive approval from a medical professional within an hour in most cases. InstantScripts are transparent about their pricing, which makes them even more appealing. Some providers in Australia charge more or hide certain fees until the final step. Telehealth providers such as InstantScripts cannot replace in-person care, but they help to handle non-emergency issues and reduce the burden on medical professionals. InstantScripts is fast and reliable. Many users receive responses within minutes, even if they are communicating outside standard business hours. Most of its services are not covered by Medicare, so patients have to pay out of their own pockets. But the trade-off between cost and convenience is one many are willing to make.
Microsoft recently launched a new ambient voice technology tool (AVT) in the United Kingdom called Dragon Copilot. It is an AI tool that uses voice recognition to record clinical conversations, draft documentation, and even handle routine follow-up actions. The AVT allows doctors to focus on their patients while it listens to conversations, notes key points, and integrates seamlessly with electronic patient records.
Dragon Copilot has already been tested across the UK, and the results are positive. It has saved medical professionals from hours of paperwork, and they are raving about the AI tool. Dr Peter‑Marc Fortune, paediatric intensive care physician and chief medical information officer at the Manchester University NHS Foundation Trust, helped to test the technology.
He said that consultations felt more face-to-face, as would have happened in the GP surgery 20 years ago, before everybody had computers on their desk.
Dragon Copilot is certified as a Class 1 medical device by the UK’s Medicines and Healthcare products Regulatory Agency and complies with National Health Service guidelines and data protection protocols.